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Application & Services

“Our Application and Service is more than just maintenance”

Our Application and Service department is the first line of support if you have any issues or specific questions about our instruments, kits, or processes. The Sales and Application and Service departments work closely together to ensure a well-organised, stable workflow on the customer front.

27

+

Service engineers

5000

+

Product installations

14

Application specialists

9000

+

Customer trainings courses

1000

+

Testing services

Installing new equipment can be challenging. We operate highly flexible to make the process as easy as possible. We save you time and money by decreasing the potential for downtimes while not affecting your daily routine. You are working with trained experts, rigorously following the manufacturers IQ, OQ and PQ. This validation process has proven to be the ideal way to guarantee the best quality of medical devices consistently over time. We ensure that your equipment is correctly installed, operates according to its requirements, and performs safely.

How can we help?

Product related

Product related

Service insta

Service

In case you are interested in a product demo, our sales team happily assists you in finding a suitable date. Our application Specialists then will organize a training based on your needs and demands. Each Application Specialist focuses on a specialized field bringing a broad range of knowledge to the training, providing a well-organized and detailed demonstration. For specific questions, our application team will provide a professional answer, if necessary consolidated with the producer of the product. During troubleshooting scenarios, our application specialists will support you via phone, email, or visit you on-site. Our main goal is to solve the issue permanently and quickly and to establish long-lasting processes.

How can we help?

Training ico

Training

If you have further questions or issues that arise after the installation or training of the instruments, we will immediately start to work on providing answers and finding solutions. Client satisfaction is one of our main focuses and we try to satisfy our customers by providing quick and professional solutions.

The service department is responsible for the installation of the devices, maintenance as well as repair of defective instruments including technical support of the sales, application and logistics departments.

Our service engineers are trained directly by the producers and their knowledge is deepened by several years of practice in the dedicated areas of devices technologies. Our connected network of technicians is ready to provide professional help for all kinds of instruments we have in our portfolio.

How can we help?

Measurement result ico

Measurement/ Results

Offlabel use ico

Offlabel-Use

Other ico

Other

Meth dev ico

Method Development and Application

Biomedica offers custom analytical testing for Biomarker ELISAs, Luminex, Next- Generation Sequencing, RT-qPCR and analysis of microRNA signatures.

Our experienced laboratory staff performs all sample service measurements, allowing customers to fully rely on the data without having to invest additional time in the quantification of biomarkers or expensive laboratory equipment.

How can we help?

Measurement result ico

Analytical testing request

In case you are interested in a product demo, our sales team happily assists you in finding a suitable date. They will organize the scope of the presentation based on your needs and demands. Each Application Specialist focuses on a specialized field bringing a broad range of knowledge to the training, providing a well-organized and detailed demonstration. For specific questions, our application team will provide a professional answer, if necessary consolidated with the manufacturer of the product.

How can we help?

Product related

Product related request

In case you are interested in a training on one of our software products, our sales team happily assists you in finding a suitable date. Our Application Specialists then will organize a training based on your needs and demands.

How can we help?

Training ico

Training

If you have further questions or issues that arise after the implementation, we will immediately start to work on providing answers and finding solutions. Client satisfaction is one of our main focuses and we try to satisfy our customers by providing quick and professional solutions.

How can we help?

Technical support

Technical Support

After sales

After Sales Request

Other

Other

If you are looking for assistance in implementing medical software solutions, we are happy to offer our expertise based on our experience over the last years.
Our Application Specialists have deep knowledge related to the software products of our portfolio as well as of workflows within the critical care environment in hospitals. Thus, they know exactly the needs and demands of the hospital staff.
Besides that, our Project Managers can help you bring your projects to success.
Last but not least, our Technical Specialists have deep knowledge in all technical aspects of the software products of our portfolio as well as of diverse topics like HL7, IHE, SQL, FHIR and others.

How can we help?

Offlabel use ico

Service Request

Biomedica offers custom analytical testing for Biomarker ELISAs, Luminex, Next- Generation Sequencing, RT-qPCR and analysis of microRNA signatures.

Our experienced laboratory staff performs all sample service measurements, allowing customers to fully rely on the data without having to invest additional time in the quantification of biomarkers or expensive laboratory equipment.

How can we help?

Measurement result ico

Analytical testing request

In case you are interested in a product demo, our sales team happily assists you in finding a suitable date. They will organize the scope of the presentation based on your needs and demands. Each Application Specialist focuses on a specialized field bringing a broad range of knowledge to the training, providing a well-organized and detailed demonstration. For specific questions, our application team will provide a professional answer, if necessary consolidated with the manufacturer of the product.

How can we help?

Product related

Product related request

In case you are interested in a training on one of our software products, our sales team happily assists you in finding a suitable date. Our Application Specialists then will organize a training based on your needs and demands.

How can we help?

Training ico

Training

If you have further questions or issues that arise after the implementation, we will immediately start to work on providing answers and finding solutions. Client satisfaction is one of our main focuses and we try to satisfy our customers by providing quick and professional solutions.

How can we help?

Technical support

Technical Support

After sales

After Sales Request

Other

Other

If you are looking for assistance in implementing medical software solutions, we are happy to offer our expertise based on our experience over the last years.
Our Application Specialists have deep knowledge related to the software products of our portfolio as well as of workflows within the critical care environment in hospitals. Thus, they know exactly the needs and demands of the hospital staff.
Besides that, our Project Managers can help you bring your projects to success.
Last but not least, our Technical Specialists have deep knowledge in all technical aspects of the software products of our portfolio as well as of diverse topics like HL7, IHE, SQL, FHIR and others.

How can we help?

Offlabel use ico

Service Request

Services1 Installation of our equipment

Installing new equipment can be challenging. We operate highly flexible to make the process as easy as possible. We save you time and money by decreasing the potential for downtimes while not affecting your daily routine. You are working with trained experts, rigorously following the manufacturers IQ, OQ and PQ. This validation process has proven to be the ideal way to guarantee the best quality of medical devices consistently over time. We ensure that your equipment is correctly installed, operates according to its requirements, and performs safely.

How can we help?

Product related

Product related

Service insta

Service

Services3 Customers’ employee training

In case you are interested in a product demo, our sales team happily assists you in finding a suitable date. Our application Specialists then will organize a training based on your needs and demands. Each Application Specialist focuses on a specialized field bringing a broad range of knowledge to the training, providing a well-organized and detailed demonstration. For specific questions, our application team will provide a professional answer, if necessary consolidated with the producer of the product. During troubleshooting scenarios, our application specialists will support you via phone, email, or visit you on-site. Our main goal is to solve the issue permanently and quickly and to establish long-lasting processes.

How can we help?

Training ico

Training

Services4 After sales and technical support

If you have further questions or issues that arise after the installation or training of the instruments, we will immediately start to work on providing answers and finding solutions. Client satisfaction is one of our main focuses and we try to satisfy our customers by providing quick and professional solutions.

The service department is responsible for the installation of the devices, maintenance as well as repair of defective instruments including technical support of the sales, application and logistics departments.

Our service engineers are trained directly by the producers and their knowledge is deepened by several years of practice in the dedicated areas of devices technologies. Our connected network of technicians is ready to provide professional help for all kinds of instruments we have in our portfolio.

How can we help?

Measurement result ico

Measurement/ Results

Offlabel use ico

Offlabel-Use

Other ico

Other

Meth dev ico

Method Development and Application

Services2

Biomedica offers custom analytical testing for Biomarker ELISAs, Luminex, Next- Generation Sequencing, RT-qPCR and analysis of microRNA signatures.

Our experienced laboratory staff performs all sample service measurements, allowing customers to fully rely on the data without having to invest additional time in the quantification of biomarkers or expensive laboratory equipment.

How can we help?

Measurement result ico

Analytical testing request

Prod demostration Product Demonstration

In case you are interested in a product demo, our sales team happily assists you in finding a suitable date. They will organize the scope of the presentation based on your needs and demands. Each Application Specialist focuses on a specialized field bringing a broad range of knowledge to the training, providing a well-organized and detailed demonstration. For specific questions, our application team will provide a professional answer, if necessary consolidated with the manufacturer of the product.

How can we help?

Product related

Product related request

Customers Employee Training Customers‘ Employee Training

In case you are interested in a training on one of our software products, our sales team happily assists you in finding a suitable date. Our Application Specialists then will organize a training based on your needs and demands.

How can we help?

Training ico

Training

After sales tech supp After Sales and Technical Support

If you have further questions or issues that arise after the implementation, we will immediately start to work on providing answers and finding solutions. Client satisfaction is one of our main focuses and we try to satisfy our customers by providing quick and professional solutions.

How can we help?

Technical support

Technical Support

After sales

After Sales Request

Other

Other

Further service Further Services

If you are looking for assistance in implementing medical software solutions, we are happy to offer our expertise based on our experience over the last years.
Our Application Specialists have deep knowledge related to the software products of our portfolio as well as of workflows within the critical care environment in hospitals. Thus, they know exactly the needs and demands of the hospital staff.
Besides that, our Project Managers can help you bring your projects to success.
Last but not least, our Technical Specialists have deep knowledge in all technical aspects of the software products of our portfolio as well as of diverse topics like HL7, IHE, SQL, FHIR and others.

How can we help?

Offlabel use ico

Service Request

From a customer in AT

The installation of our unit was done as agreed upon purchase. The transport was organized professionally and the instrument arrived in its original box. Implementation into our routine work happened smoothly, the technician did professional work and he was finished within a couple of hours. All mandatory testing has been performed as recommended by the producer.


From a customer in HU

The instrument was installed rather quickly and with respect to our working conditions. All recommended steps were done very professionally. The approach of the service technician was helpful and after the installation, practical service training for the most probable cases was done. Very informative!


From a customer in SI

Due to the professional service of the Biomedica technicians, we never encountered any major problems with our instruments. The necessary yearly maintenance is always handled very professionally and without any useless delays by Biomedica. Thank you also for your flexibility.


From a customer in CZ

We had a situation that one of our instruments had a problem during a highly time-sensitive phase of our project. Luckily to the expertise of their technicians, the problem has been identified (valve exchange) rather quickly and the replacement of the spare part has been organized within days. Thank you for your quick response.


From a customer in AT

Biomedica’s Service and Application team has been supporting our routine lab for many years. They support us in training both existing and new lab members whenever needed. We have always been very satisfied with their services.

From a customer in PL

The response time of their application specialists is very fast and helpful. If the issue cannot be solved right away, their team is always focused on providing a fast solution together with the manufacturer.

From a customer in RO

The Application and Service Team from Biomedica worked very well together with our staff. This definitely could be seen during their installations and training of our personnel. They made a highly professional impression on us and they created an interesting and very instructive training atmosphere.